Self Service Account Management

Password Change and Reset Service

This guide is intended to be a self-help resource to explain how you may be able to regain access to your account in some circumstances. If all else fails, please contact the Technology Service Desk.
Phone: (02) 6214 1255 Email: servicedesk@ausport.gov.au
If you are having problems logging onto your ASC laptop, do not keep trying more than three times. Repeated attempts will lock out the laptop and require contacting the service desk to get a BitLocker recovery key to unlock it again. Use another computer or device to get your account working, then logon to your ASC laptop.
If you are an ASC employee, you are eligible to use the Self-Service Password Reset (SSPR) service. SSPR is used for:
  • Users who have forgotten their password
  • Users who know their password but have locked their account

Having issues signing in?

  1. Have you logged into your account in the past month?

    Yes - go to next step
    No
    Your account is probably disabled due to lack of use. You will need to contact the Service Desk on (02) 6214 1255. We recommend you logon at least once a month to avoid this – set up a reminder in your calendar.

  2. Do you need to change your password, and remember your current password?

    This may be because your password is expired. Passwords must be changed at least every 60 days.
    Yes change it here
    No - go to next step

  3. Do you remember your password, but your account might be locked out?

    This may be because you have tried too many incorrect guesses.
    Yes - go to SSPR and choose "I know my password, but still can't sign in" SSPR.
    No - go to step 4

  4. Have you forgotten your password or just want to reset it?

    This option currently only available for ASC staff.
    Yes - go to SSPR and choose "I forgot my password" SSPR
    No - Time to give up and call for help!
If you are still experiencing access issues, contact the service desk on (02) 6214 1255 or send an email to servicedesk@ausport.gov.au.

Setup SSPR

To be able to use SSPR, you will need 2 authentication methods that are linked to your ausport.gov.au account. This could be a mobile number and the Microsoft Authenticator app. SSPR setup
To set up multi-factor authentication for your account, refer to Set up the Microsoft Authenticator app as your verification method - Microsoft Support.